Refund and Fraud Policy

• Paid services require selecting a plan and providing valid payment information.
• For subscriptions, you authorize us and our payment processors (such as Stripe or Creem) to charge your payment method automatically at the start of each billing cycle until you cancel.
• Pricing, billing frequency, and plan details are shown on our Pricing page (https://www.imgtovid.ai/pricing) and at checkout.
• You are responsible for applicable taxes, excluding taxes on our net income.

2.1 Auto-Renewal

Subscriptions renew automatically at the end of each billing period (monthly or annual, depending on your selection) unless cancelled in accordance with this policy.

2.2 How to Cancel

• You may cancel at any time through your account subscription management page or by emailing [email protected].
• To avoid being charged for the next billing period, cancel at least seven (7) days before your renewal date.
• After cancellation, you may retain access to plan benefits and unused credits for the remainder of the current paid period, as described on our Pricing page.

Nothing in this policy limits mandatory cancellation rights granted by applicable law.

Refund requests are subject to the rules below. Please note that one-time credit packs (add-on credits) are non-refundable.

3.1 Time Limit and Credit Type

• Refund requests apply only to subscription plan charges and the subscription credits included with that charge.
• Requests must be submitted within three (3) calendar days of the original purchase date.
• One-time credit pack purchases (add-on credits) are not eligible for refunds under any circumstances.

3.2 Credit Usage

• If you have used more than 50 subscription credits from the purchase you wish to refund, you are not eligible for a refund, regardless of the time since purchase.
• Free credits, sign-up bonus credits, or credits from other orders do not count toward this 50-credit usage limit for a specific subscription charge.
• Your account must be in good standing and must not have violated our Terms of Service or Content Policy.

3.3 When Refunds Are Not Available

• More than three (3) calendar days have passed since the subscription purchase.
• More than 50 subscription credits from that purchase have been consumed.
• The purchase was a one-time credit pack (add-on credits).
• Subjective dissatisfaction with AI output quality, style, or creative results.
• Failure to cancel before a renewal charge where you did not meet the cancellation notice requirements in Section 2.
• Chargebacks initiated without contacting us first.

3.4 Failed Generations

If a generation fails or is marked as an error, consumed credits may be automatically returned to your account according to platform rules. That credit restoration is separate from monetary refunds under this policy.

If you meet the eligibility criteria in Section 3 and wish to request a refund for a subscription charge, please follow these steps:

• Contact Us: Email our support team at [email protected].
• Provide Details: Include your registered account email, order or payment reference, purchase date, and reason for the refund request.
• Submit Within 3 Days: Ensure your request is submitted within three (3) calendar days of your purchase.

Tip: One-time credit packs (add-on credits) are non-refundable. We recommend using free trial credits to evaluate the Service before subscribing or purchasing add-on credits.

Once we receive your refund request, we will review your account and usage records and notify you of the outcome within a reasonable timeframe. If approved, your refund will be processed to your original payment method.

• The refund amount may be subject to a processing fee not exceeding six percent (6%) of the initial payment.
• One-time credit pack (add-on) purchases remain non-refundable even if a subscription refund is approved for a separate order.
• Partial refunds are not offered once you exceed the subscription credit usage threshold in Section 3.2.

If you have questions about applicable fees or require further details, please contact our customer service team at [email protected] for assistance.

We maintain a zero-tolerance policy toward fraudulent activity, including stolen payment methods, abuse of promotions, malicious refund requests, chargeback fraud, creating multiple accounts to abuse free credits, and reselling unauthorized account access. We may suspend or terminate accounts and report serious misconduct to relevant authorities.

Consumers in certain jurisdictions may have additional statutory withdrawal or cooling-off rights. Nothing in this policy is intended to limit rights that cannot be waived under applicable law.

We reserve the right to update this Refund and Fraud Policy at any time. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage you to review it periodically. For questions, contact [email protected].